If you’re considering a career in the claims and insurance sector, you’ve come to the right place. We are MPJ Recruitment, a recruitment agency specialising in claims and insurance jobs. Today, we want to give you an insider’s look into what a typical day in the life of a Claims Handler really looks like. Whether you’re just starting out or looking to switch roles, you’ll find this peek behind the curtain tells you when you need to know.
We remember talking to Sarah, one of our top Claims Handlers, just last week. She mentioned how no two days are ever the same in her job—which keeps things interesting but also means you need to be ready for anything!
Understanding the Role of a Claims Handler
What Does a Claims Handler Do?
If you’re wondering what a Claims Handler actually does, imagine being the person who ensures that, when the unexpected happens, someone’s got your back. Claims Handlers are responsible for evaluating insurance claims, assessing damage, and determining the legitimacy of a claim. It’s a job that requires a keen eye for detail and a knack for solving problems.
Key Skills Required for a Claims Handler
To thrive in this role, you’ll need to be detail-oriented, an excellent communicator, and a great problem solver. Sarah, who we mentioned earlier, told us how her background in customer service has been extremely beneficial. She said being able to manage people’s emotions and expectations has been a huge part of her success.
Morning Routine: Starting the Day as a Claims Handler
Kickstarting with Prioritisation
The morning sets the tone for the rest of your day. Claims Handlers usually start by reviewing their tasks and prioritising cases. “I like to start my day with a strong coffee and a review of any new claims that came in overnight,” Sarah shared. By organising your tasks early, you’re better prepared for the unexpected.
Communicating with Clients and Adjusters
“Communication is key,” Sarah emphasised. During the morning, Claims Handlers often contact clients to discuss their claims or touch base with adjusters to clarify details. This helps ensure that everyone is on the same page from the get-go.
Midday Responsibilities: Core Tasks of a Claims Handler
Investigating and Assessing Claims
The heart of a Claims Handler’s job is investigating claims. This might involve interviewing clients, reviewing reports, and gathering documentation. Sarah once shared a story about a particularly tricky claim where she had to dig deep into old records and speak to multiple witnesses. It was like being a detective!
Collaborating with Departments
Working in claims isn’t a solo endeavor. Claims Handlers frequently collaborate with other departments such as underwriting, legal, and finance. “One of my favorite parts of the job is the teamwork,” Sarah said. Working together ensures that every angle of a claim is covered.
Afternoon Focus: Detailed Claims Analysis
Determining Liability and Coverage
Afternoons are often spent deep-diving into the nitty-gritty details of claims. This includes evaluating liability and insurance coverage. Sarah recalled a time she had to sift through countless documents to determine liability on a complex case. “It was tedious but incredibly satisfying when I finally figured it out,” she said.
Handling Complex Cases
Every now and then, Claims Handlers come across complex cases that require extra attention. These are the moments that test your skills and patience. “It’s challenging, but solving these puzzles makes the job rewarding,” Sarah said.
Wrapping Up: End-of-Day Tasks for a Claims Handler
Reviewing Claims Progress
As the day winds down, it’s important to review the progress of your claims. This ensures that nothing falls through the cracks. Sarah mentioned she’s big on lists—it helps her track everything that’s moving and what needs her attention next.
Preparing for the Next Day
Planning ahead is a vital part of being a successful Claims Handler. “I always prepare for the next day by organising my desk and updating my task list,” Sarah shared. It makes for a smoother start the following morning.
The Rewards and Challenges of Being a Claims Handler
Satisfaction in Resolution
One of the most rewarding parts of being a Claims Handler is helping people through tough times. Sarah told me about a family she helped after their home was damaged. “Knowing that I made a difference in their lives when they needed it most is why I love this job,” she said.
Overcoming Daily Challenges
No job is without its challenges, and claims handling is no exception. From difficult clients to convoluted cases, every day offers new obstacles. Yet, overcoming these issues helps you grow professionally and personally.
So, there you have it—a day in the life of a Claims Handler! It’s a dynamic and rewarding role where you get to make a real impact. If you’re detail-oriented, love solving problems, and are excellent at communication, this might be the perfect job for you.
Ready to start your journey in the claims and insurance sector? Check out our current openings for Claims Handler positions and take the first step toward an exciting career.
Thanks for reading, and I hope this gives you a clear picture of what a day as a Claims Handler might look like. Feel free to reach out if you have any questions or need further advice
