The insurance industry is moving fast. With new technology, changing customer expectations, and increasingly complex regulations, professionals in this field need to be ready to adapt and grow. Whether you’re working in claims, underwriting, sales, or compliance, it’s clear that the skills required for jobs in insurance are evolving.
But don’t let that intimidate you, this shift is full of opportunities. As recruiters, we talk to insurance companies and candidates every day, and we see firsthand how the trends are shaping the future of work. If you’re wondering how to stand out (or even where to start), this guide is for you.
Why the Insurance Industry Is Evolving
Not so long ago, insurance followed predictable processes. Claims were filed manually, policies were sold face-to-face, and risk was assessed using familiar methods. But times have changed—today’s insurance landscape is marked by:
- InsurTech adoption: Technologies like AI and automation are transforming processes across claims and underwriting.
- Customer demand for personalization: People want insurance tailored to them, not one-size-fits-all policies.
- The growing importance of compliance: Regulations like ESG (Environment, Social, Governance) require more knowledge and finesse than ever before.
- These changes mean today’s insurance jobs demand not just traditional expertise, but a mix of cutting-edge technical skills and good old-fashioned people skills. Let’s break them down.
Top Skills That Employers Value in Jobs in Insurance
- Digital and Technology Skills
This is the big one. It’s no surprise that insurance careers are increasingly tied to technology. We hear about it from hiring managers all the time: they want candidates who are comfortable using claims management software, analysing large datasets, and even working with AI tools.
Take Sam, a claims analyst who recently landed a job through MPJ Recruitment. Sam was nervous about shifting to a company that relied heavily on automation, but their ability to learn quickly and adapt to new software tools made them a standout candidate. Within months, they had mastered the tech and started streamlining claims processes in ways even the company hadn’t expected!
If you’re looking for insurance jobs, building confidence with digital tools could be your ticket to seeing your CV land at the top of the pile.
- Data Storytelling
It’s not just about crunching numbers, we need people who can tell the story behind the data. Whether you’re working in pricing, underwriting, or claims, companies want candidates who can take complex analytics and explain it clearly to both technical and non-technical stakeholders.
For example, predictive modelling is becoming more common for identifying risks and setting premiums. But being able to interpret those risk trends; and communicate them well, can really set you apart.
Pro tip: When applying for insurance roles, emphasize how you’ve used data to make an impact. Maybe you streamlined a claims process, made smarter risk assessments, or even guided client decisions using analytics—these details matter.
- Emotional Intelligence and Customer-Centricity
Let’s not forget the human side of insurance. At its core, the industry is about helping people when they need it most—whether that’s handling a claim, explaining policy options, or offering risk solutions.
One example that sticks with us is Julie, who worked as a claims handler. Her job was to guide customers through stressful claims following accidents or medical emergencies. Julie’s ability to listen deeply, empathise, and explain complex processes compassionately made her a trusted contact for clients. She didn’t just check boxes, she built relationships, which became her biggest asset in securing a new leadership role.
Customer-centricity is more than a buzzword, it’s often what separates a good candidate from an exceptional one in insurance jobs.
- Compliance and ESG Expertise
This might not sound glamorous, but regulatory knowledge is now critical in insurance. Companies are under tighter scrutiny than ever, especially around ESG compliance, data protection, and FCA regulations. If you can demonstrate a solid understanding of these areas, employers will sit up and take notice.
We once placed a candidate who had deep compliance knowledge, but wasn’t sure how to frame it on their CV to attract attention. By focusing on their ability to influence teams and create solutions aligned with regulatory requirements, we helped them secure a fantastic role. They weren’t “just another compliance officer”, they were seen as a true asset.
If ESG and compliance feel overwhelming, don’t worry—you don’t need to be an expert overnight. Identifying and exploring just one area can make a difference.
- Cybersecurity Skills
With the rise of digital-first products, cyber risk management is now a huge priority for insurance companies. Data breaches can damage both finances and company reputations, meaning roles that combine cybersecurity and insurance expertise are increasingly valuable.
We’ve seen candidates move from IT roles into insurance-focused cybersecurity positions, bringing unique insights into digital protection tailored for insurance clients. If you’ve got experience in cybersecurity or risk modelling, this could be a career path worth exploring.
What Does This Mean for Your Insurance Career?
The good news is that you don’t need to have every skill on this list to succeed in insurance roles. Employers understand that the job market is shifting, and they’re looking for potential as much as polished expertise.
Here’s how to move forward:
Highlight transferable skills: Maybe you’ve worked with CRM tools or have a knack for problem-solving—these are highly relevant in insurance jobs.
Upskill where you can: Areas like digital tools, ESG compliance, and analytics are worth investing time in.
At MPJ Recruitment, we work closely with candidates to make sure their strengths stand out. If you’re unsure about where your skills fit, or you need help navigating your next career move, our team is here to guide you.
The Future Starts Today
From InsurTech opportunities to roles focused on compliance, jobs in insurance are evolving—and they’re more exciting than ever. Whether you’re just starting out or you’re ready to step into leadership, there’s no shortage of opportunities for professionals ready to adapt, learn, and grow.
At MPJ Recruitment, we’ve helped countless candidates position themselves for success, matching them with forward-thinking businesses who are shaping the future of the industry.
💬 Need advice or ready to explore your next role? Get in touch today.
