By MPJ Recruitment – Specialists in Claims, Insurance, Finance & Legal Talent
Why Are Claims Roles Taking So Long to Fill?
We hear this from hiring managers all the time:
“We’ve got a brilliant team, but we just can’t seem to fill our open claims roles fast enough anymore.”
You’re not alone. Whether you’re looking for a claims handler, loss adjuster, or technical claims specialist, the time-to-hire across the industry is creeping up.
The longer a claims role stays open, the more pressure it puts on your existing team—and the more likely it is that your SLAs and customer satisfaction take a hit.
But here’s the good news: with a few simple changes, you can speed up your hiring process without sacrificing quality or compliance. At MPJ Recruitment, we work with claims teams across the UK every day, and we’ve seen exactly what works (and what definitely doesn’t).
Here are 4 practical ways to fill claims roles faster—while still getting the right person for the job.
1. 🎯 Get Laser-Focused on What You Actually Need
Let’s start with the job description. If it’s a wall of text filled with generic buzzwords, or a laundry list of “must-haves” that even your top performers don’t meet, you’re likely turning good candidates away before they even apply.
Ask yourself:
- Do they really need experience with that exact claims software?
- Could that niche knowledge be trained internally?
- Are your salary expectations realistic for the skill set?
We once helped a client trim down a bloated job spec for a commercial claims handler role—and suddenly, they went from zero traction to four strong interviews in a week.
👉 MPJ Tip: Create a short “non-negotiables” list. Focus your search on those and be flexible elsewhere.
2. ⏱️ Streamline Your Interview Process
Candidates don’t want to jump through hoops—especially in a candidate-short market like insurance.
If your interview process includes three video calls, a written assessment, and a final face-to-face just to offer £28K… chances are, the best people have already moved on.
What to do instead:
- Combine stages where possible (e.g. interview + task review in one meeting)
- Set clear timelines from the start
- Give fast, constructive feedback—don’t ghost your candidates!
💬 One of our clients recently trimmed their process down to two steps and filled a technical claims role 40% faster than usual.
3. 👀 Don’t Wait for CVs—Tap Into Passive Talent
This might sound controversial, but: the best candidates for your claims roles might not even be looking.
They’re probably already in a role—but open to hearing about a better opportunity.
That’s where we come in.
At MPJ Recruitment, we spend our days (and nights, sometimes!) talking to people in the claims space—claims handlers, adjusters, FNOL specialists—many of whom aren’t on job boards, but are open to the right move.
We can deliver those candidates straight to your inbox.
👉 MPJ Advantage: Pre-qualified, fully briefed candidates who are ready to move—not just “send CV and hope for the best” types.
4. 💼 Sell the Role Like a Marketer
This might surprise you: your job advert isn’t just a list of requirements—it’s a sales pitch.
The candidates you want aren’t just applying to anyone—they’re applying to the companies that excite them.
If your job post is dry, generic, or lacking any sense of personality, it’s not going to stand out.
How to fix it:
- Talk about team culture and career progression
- Include quotes or testimonials from current employees
- Highlight work-life balance, flexibility, and benefits
💡 We helped one insurance client rewrite their job ad to include a “day in the life” paragraph and a manager quote. Result? 3x more relevant applications in 10 days.
Hiring Claims Talent Doesn’t Have to Take Forever
Filling claims roles quickly doesn’t mean cutting corners. It just means being intentional about how you recruit, where you look, and how you communicate.
With the right approach—and the right recruitment partner—you can shorten your time-to-hire and still find top-tier talent that sticks.
🚀 Need Help Filling a Claims Role?
That’s where MPJ Recruitment comes in. We specialise in matching expert claims professionals with forward-thinking businesses across the UK.
✅ Pre-screened candidates
✅ Fast, friendly, no-fluff service
✅ Real results, not just CVs
📩 Drop us a message at mpjrecruitment.com or reach out on LinkedIn. Let’s make your next hire the right one—faster.
