The UK claims market is hiring selectively but with clear hotspots. If you’re a claims professional weighing up your next move, or an employer trying to understand where you sit against the competition, this is what we’re seeing on the ground right now.
This isn’t a generic industry overview. It’s a recruiter’s-eye view of which lines are busy, where the roles are concentrated, and what’s actually driving demand in 2026. We work with candidates and clients across motor, liability, household and specialist lines every day, so this reflects the conversations we’re having and the mandates crossing our desks.
Whether you’re deciding which specialism to pursue or benchmarking your hiring strategy, we hope this gives you a useful picture of where the market stands today.
Which Claims Lines Are Hiring Now?
Not all claims lines are moving at the same speed. Some are clearly outpacing the rest.
Motor and Recoveries
Motor remains one of the most active areas we recruit for. Litigated motor, uninsured loss recoveries, fleet and haulage work are all seeing consistent demand, particularly in Liverpool and across hybrid/remote setups.
Typical roles include claims handler, claims executive and litigated motor recoveries handler. The activity is driven by high claim volumes, an increase in litigated and complex recoveries work, and insurers and MGAs expanding their dedicated motor teams.
Liability (EL/PL) and Casualty
There’s steady demand for EL/PL and casualty handlers, including fully remote roles linked to regional offices like Leeds. These roles often sit alongside motor or professional indemnity in blended portfolios, particularly in broker and MGA environments.
If you’ve got some litigation exposure or an interest in more complex, judgement-based work, liability is a strong area to build a career.
Household and High-Net-Worth
Household claims roles are appearing in regional centres like Bolton, Perth and Bristol. Many of these come with structured training and are aimed at candidates who may not have extensive prior claims experience.
At the same time, we’re seeing growth in HNW and private client claims technician roles, particularly in cities like Birmingham. These positions suit customer-focused handlers who can manage higher expectations and more nuanced policies.
Specialist and Complex Lines (Cyber, PI, Medmal, Financial Lines)
This is where much of the “quality over quantity” hiring is concentrated. Senior handler roles in professional indemnity, cyber, liability and medmal are being recruited in Leeds and other major cities, with salary packages reaching around £60k plus bonus.
We’re also seeing claims executive roles managing mixed books that include motor, liability, financial lines and PI. This reflects a preference for breadth in some teams rather than single-line specialism.
| Line | Typical Roles | Experience Level | Where We’re Seeing Most Roles |
|---|---|---|---|
| Motor / Recoveries | Claims handler, litigated motor handler, recoveries exec | Entry to mid | Liverpool, hybrid/remote |
| Liability (EL/PL) | Casualty handler, EL/PL exec | Mid-level | Leeds, remote |
| Household / HNW | Claims technician, household handler | Entry to mid | Bolton, Perth, Birmingham |
| Specialist (Cyber, PI, Medmal) | Senior handler, claims exec | Senior | Leeds, Manchester, London |
Where Are the Claims Jobs
Location still matters, even with more hybrid and remote working available.
Liverpool and Merseyside
Liverpool has emerged as a clear hub for motor and litigated recoveries claims. We’re seeing multiple handler and executive roles with hybrid patterns that typically offer one day in the office and four days at home.
Leeds and the North West
Leeds is strong for EL/PL, casualty, motor/fleet and specialist PI/cyber/medmal roles. Many positions are remote but attached to Leeds offices, giving candidates regional flexibility without requiring a daily commute.
London and the South East
There’s ongoing demand for London market claims brokers, specialist handlers and some FNOL/claims management roles. Hybrid working of two to three days in the office is common for most of these positions.
Other Regional Centres
Household and general claims roles are appearing in places like Bolton, Perth, Bournemouth, Chelmsford and Bristol. These often include structured training and progression pathways for candidates without extensive prior claims experience.
From our desk: We’re seeing the highest volume of live mandates in Liverpool (motor/recoveries), Leeds (liability/specialist) and London (broking/specialist), with growing interest in regional household teams.
What’s Behind the Growth?
The hiring we’re seeing isn’t random. It reflects deeper shifts in the claims sector.
More Complex, Higher-Value Claims
Insurers and brokers are building teams to handle more complex, higher-value and more litigated claims. Motor recoveries, PI, cyber and medmal are all areas where this is most visible.
This drives demand for experienced handlers and specialists rather than high volumes of junior roles. Employers want people who can manage complexity, not just process volume.
Consolidation and Restructuring
M&A activity and restructuring continue to reshape the sector. Large workforce reductions at some insurers following acquisitions have created both redundancies and new hiring opportunities in transformed claims operations and specialist teams.
The result is what we’d call “selective growth”: fewer generic entry-level roles, but more targeted hiring where specific skills add clear value.
AI, Automation and Changing Skill Sets
Across the UK, AI is reshaping hiring. Routine tasks are increasingly automated, while employers look for people who can use AI tools and handle more complex judgement work.
In claims, this shows up as demand for handlers and executives who can work with automated systems, manage larger or more complex caseloads, and focus on areas where human judgement and client interaction matter most.
What This Means for Candidates
If you’re in claims or looking to move in, the market is rewarding focus and upskilling.
Motor and liability remain the most active entry and mid-level routes, with clear pathways into specialist lines like cyber, PI, medmal and HNW. Remote and hybrid roles are increasingly available across most lines.
Candidates who highlight experience with complex caseloads, litigation exposure and comfort using digital or AI tools stand out against a purely “volume handler” profile.
Practical tip: Be clear on which line or lines you want to specialise in and why. Generalist “open to anything” profiles are harder to position in a selective market.
If you’d like a confidential chat about where your experience fits in the current market, get in touch.
What This Means for Employers
For claims employers, the question is less “are people available?” and more “are we offering the right roles?”
Benchmark your hiring against the market. Are you competing in the same lines (motor, EL/PL, household) and locations (Liverpool, Leeds, London, North West) as peers? Are you offering comparable hybrid and remote flexibility?
Consider whether your roles are positioned as “routine processing” (most exposed to automation) or as specialist, judgement-heavy positions that align with where the sector is actually growing.
Practical tip: If you’re struggling to attract candidates, review your job titles, line focus and flexibility. Small tweaks can make a big difference in a candidate-led niche.
If you’d like an informal benchmarking conversation about your current or planned claims hiring, we’re happy to share what we’re seeing across similar mandates. Get in touch with our friendly team today.
To Summarise…
The UK claims market in 2026 is selective but active. There are clear opportunities in specific lines and locations for candidates who know where to focus, and competitive advantages for employers who position their roles well.
As specialist claims recruiters, we see both sides of the market every day. Whether you’re a candidate planning your next step or an employer shaping your team, we’re always happy to share what we’re seeing and help you make better, data-informed decisions.
Connect with us on LinkedIn if you’d like to continue the conversation.
