Collections Agent

Monday-Friday (hybrid after training)

Up to £24,700 + monthly bonus (up to £800 p/m)

Do you have experience working in a collections, credit control or debt recovery role?

If you do, please read on as we are proud to be representing a leading financial services business based in the South Birmingham area that is looking to grow its collections team.

Collections Agent role:

• You will be dealing with inbound and making outbound calls to customers to recover outstanding debts.
• Handle difficult conversations with customers in a professional and empathetic manner.
• Accurately input information taken during your conversations on to the CRM system updating customer progress and details.
• Following compliance and regulations set out by the business.
• Working towards team and individual targets surrounding collections.
• Dealing with customer payment details and negotiating agreements.
• Constantly strive to deliver an excellent level of customer service.

Collections Agent benefits:

• Fully paid training
• Excellent opportunity for progression
• Hybrid working once fully up to speed
• Monthly bonuses
• Pension contribution
• Holiday entitlement
• Free parking

Interested in knowing more?

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Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.