Call Centre Team Manager

Salary - £36,800

Monday-Friday 9am-5pm

Do you have experience working as a Call Centre Team Manager?

If you do, please read on as we are proud to be representing a leading financial services business based near to Birmingham that is currently looking to grow its call centre team.

Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls from customers based across the UK.

Call Centre Team Manager duties:

• Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise.
• Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback.
• Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team.
• Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process.
• Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations.
• Work closely with dialler / campaign managers to ensure call demands are being met.

Call Centre Team Leader benefits:

• Pension scheme
• Life assurance
• 28 days holiday
• Ongoing training/development
• Free On-Site Parking
• Refreshments
• Company Life Assurance Plan
• Smart Casual Dress Code

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Interested in knowing more?

CLICK APPLY & we will be in touch immediately with more information.