Property Claims Advisor

Salary - £27,000 DOE + Bonus

Hours - 9am to 5.30pm, Mon - Fri

Delph

MPJ Recruitment are currently on the lookout for an experienced Property Claims Advisor within the property and drainage industry to join one of our insurance based clients.

Our clients are one the UK's leading providers inspecialist investigations, repair and renewal services for the insurance industry.

Property Claims Advisor responsibilities:

• Proactively handle claims from claim notification through to settlement
• Liaise with clients, policyholders, and contractors to gather information, provide updates, and manage expectations to ensure a smooth customer journey
• Ensure the prompt appointment of relevant network contractors to each claim
• Provide complete and accurate information to contractors to enable them to respond in line with our requirements
• Demonstrate empathy and understanding when liaising with policyholders
• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
• Endeavour to constantly improve processes and procedures
• Act as a contributing member of the team and undertake such other duties as reasonably required
• Ensure all claims are handled within the appropriate timescales & in accordance with KPI’s and SLA’s.
• Gather and process information to support the effective assessment of claims
• Ensure any technical referrals required contain all relevant information and recommendations
• Use knowledge to review and interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work, repudiate claims, amend scopes of work and challenge contractors reports and estimates
• Work with contractors to find the most effective solutions to practical property damage issues

Property Claims Advisor Benefits:

• Catalyst Academy Training
• Opportunity to progress and develop your skills
• Annual Salary review
• Performance based Bonus Scheme
• Smart casual dress code
• Social events
• Company pension
• On-site parking
• Birthday Leave
• Employee wellness

If this is an opportunity of interest for yourself, please apply and we will be in touch.