FNOL Claims Handler

Monday-Friday 9:00am-5:00pm (hybrid working)

Salary - £24,500 - £26,250

Bolton

Do you have a experience within FNOL?

Are you looking for a new opportunity to join a well established business paired with fantastic career progression?

We are looking to recruit a First Notification of Loss Handler (FNOL) within a CPA Team based in our clients Bolton office. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met.

You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed to the Claim Handling team. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of CPA.

Key Skills:

• Excellent degree of knowledge of property related claims and principles
• Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner
• Good degree of IT competency and literacy
• Good organisation and time management skills with experience of diary management
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to use initiative and have a positive and enthusiastic attitude
• High attention to detail and accuracy of information The role involves:
• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s

The Package:

• Competitive salary
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

Interested in knowing more?

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