Senior Recovery Handler
Location: Warrington (Hybrid working available after successful probation)
Hours: Monday to Friday, with a 1-hour lunch break. Choose between 35 or 40 hours per week.
Salary: £30,000 – £33,000 (depending on contracted hours)
MPJ Recruitment are proud to be working with the UK’s leading specialist insurance claims funding partner for the bodyshop industry. They work alongside repairers across the UK, providing innovative funding solutions that keep their businesses moving while delivering exceptional service to customers and insurer partners.
Make an Impact Every Day
We’re looking for a proactive and driven Senior Recovery Handler to join our clients growing team. If you enjoy solving problems, building strong relationships, and seeing the direct results of your work, this could be the perfect opportunity.
- In this role, you’ll take ownership of complex recovery cases, working closely with insurers, customers, and colleagues to overcome challenges and secure outstanding payments.
- You’ll play a key role in improving recovery performance, reducing payment delays, and helping the business achieve its financial goals.
What You’ll Be Doing
- Take ownership of a portfolio of recovery cases, managing them proactively from start to finish.
- Investigate payment delays, identify the root cause, and drive swift resolutions.
- Build positive relationships with insurers, customers, and internal teams to remove barriers and secure payments.
- Confidently manage complex recovery cases, using your judgement to resolve issues and escalate only when necessary.
- Prioritise your workload effectively to ensure all actions are completed accurately and within agreed timescales.
- Analyse recovery activity, system data, and trends to identify opportunities for improvement and reduce future delays.
- Demonstrate resilience and determination when pursuing outstanding payments while maintaining a professional and customer-focused approach.
- Be flexible and willing to support the wider team as business needs evolve.
What We’re Looking For
You’ll be someone who:
- Has previous experience in recoveries, collections, insurance, or a similar role.
- Is an excellent communicator with strong negotiation and relationship-building skills.
- Enjoys solving problems and taking ownership of challenging situations.
- Can work independently while managing competing priorities.
- Is highly organised, resilient, and results-driven.
- Has strong attention to detail and a continuous improvement mindset.
What You’ll Receive
- Competitive pension scheme
- 22 days’ annual leave, increasing to 27 days with length of service, plus your birthday off
- Flexible pick-and-mix benefits, including private healthcare options
- Tailored learning and development opportunities to support your career
- Monthly team lunches and regular social events
- Employee recognition programmes celebrating outstanding achievements
- Employee Assistance Programme with free counselling and wellbeing support
- Fantastic onsite facilities at our Warrington office
- Hybrid working following successful completion of probation
Most importantly, you’ll be joining a supportive team where your contribution is recognised, your development is encouraged, and you’ll have the opportunity to make a real difference every day.
Interested in finding out more information?
Click Apply today!
