Personal Injury Claims Handler
Location: Northamptonshire
Salary: £28,000-£32,000 DOE
Working Pattern: Monday-Friday (Hybrid)
About the Role
MPJ Recruitment are proud to be partnering with a leading and growing organisation to recruit an experienced Personal Injury Claims Handler.
In this role, you’ll take ownership of a varied caseload of pre-litigated claims, including personal injury, credit hire, property damage, Employer Liability (EL), Public Liability (PL), and other third-party losses. You’ll play a key role in delivering excellent outcomes for clients while contributing to a high-performing and supportive team.
Key Responsibilities
- Manage a portfolio of complex claims, ensuring compliance with procedures and service standards.
- Deliver efficient settlements through strong liability and quantum negotiation.
- Act as a technical referral point, supporting and guiding colleagues.
- Maintain accurate reserves, MI, and file management, with timely SLA-driven reviews.
- Build strong relationships with clients, insurers, and panel solicitors.
- Attend review meetings and contribute to team development initiatives.
- Support the Defence Operations Manager and Claims Managers in driving continuous improvement and service excellence.
Requirements
- Proven experience handling personal injury claims is essential.
- Experience managing PI claims end-to-end (cradle to grave), including settlement.
- Good understanding of case law and Civil Procedure Rules (CPR).
- Right to work in the UK.
Benefits
- 33 days holiday
- Hybrid working
- Free parking
- Qualification funding
- Enhanced pension
- Income protection
- Private medical insurance
- Retail discounts
- Season ticket loan
Interested?
If you’d like to find out more about this opportunity, we’d love to hear from you.
