Motor Claims Advisor

Location: Manchester City Centre
Salary: £28,750.02 + Uncapped Monthly Commission
Realistic OTE: Average earnings of £45,000 per year | Top performers earn £70,000
Hours: 43.5 hours per week
Shift Pattern: Monday-Sunday on a rota basis, between 7:00am and 11:00pm

A New Opportunity in Motor Claims

Are you confident speaking with customers and enjoy helping people through challenging situations? Do you thrive in a fast-paced, target-driven environment where your performance is rewarded?

Our client is a leading accident management organisation supporting thousands of motorists following road traffic accidents. Due to continued growth, they are looking for enthusiastic and customer-focused Motor Claims Advisors to join their expanding team.

The Role

As a Motor Claims Advisor, you will be one of the first points of contact for customers following a road traffic accident. You will listen to their circumstances, gather important information, explain the next steps and ensure they receive the right support from the outset.

This is a customer-focused role combining telephone-based claims handling, problem solving and accident management services. You will work closely with internal teams to ensure customers receive an efficient and positive experience throughout the early stages of their claim.

Key Responsibilities

• Manage inbound calls from customers following road traffic accidents.

• Gather accurate information about incidents and record claim details correctly.

• Assess the circumstances of each claim and determine appropriate next steps.

• Explain the claims process clearly and provide reassurance to customers.

• Arrange suitable services, including vehicle recovery, repairs and replacement vehicles.

• Liaise with internal departments to ensure claims progress efficiently.

• Maintain regular communication with customers throughout the initial stages of their claim.

• Deliver excellent customer service while working towards individual performance and commission targets.

About You

We are looking for individuals who are confident, motivated and genuinely enjoy helping customers. Previous experience in insurance or claims is beneficial, but we are also interested in candidates with strong transferable customer service and telephone-based experience.

You will ideally have:

• Previous experience in customer service, contact centres, insurance, claims or accident management.

• Excellent communication and listening skills.

• A calm, empathetic and professional telephone manner.

• Strong attention to detail and the ability to accurately record information.

• Confidence working in a fast-paced, target-driven environment.

• A positive attitude and motivation to achieve personal and financial goals.

• The ability to remain composed when dealing with customers during stressful situations.

What’s on Offer?

• Uncapped monthly commission.

• Realistic OTE of £45,000, with top performers earning up to £70,000.

• 33 days’ holiday, including public holidays.

• Additional day off for your birthday.

• Additional day off for your child’s first day at school.

• Company pension scheme.

• Discounts on gym memberships, shopping, holidays and national retailers.

• Dress-down Fridays.

• Regular team-building activities and social events.

• Full training and opportunities for career development.

If you’re looking for a rewarding opportunity where you can develop your career, help customers when they need it most and have the opportunity to significantly increase your earnings, we’d love to hear from you.

Apply today!