Motor Claims Administrator
Monday-Friday 9am-5pm (2 Saturdays p/m paid additionally)
£25,771 + Saturday work paid on top
Manchester (office based)
MPJ Recruitment are currently recruiting for a Motor Claims Administrator to join a rapidly growing business based in our clients Central Manchester office.
The Motor Claims Administrator is responsible for supporting the end-to-end processing of motor insurance claims, ensuring timely, accurate, and customer-focused service. This role plays a key part in the administration and coordination of claims, helping to maintain compliance, maximise conversion, and deliver high levels of customer satisfaction.
Responsibilities:
- Liaise with internal stakeholders and external panel members to ensure conversion opportunities are maximised.
- Accurately input and maintain claims data in internal systems.
- Monitor and update the progress of claims, ensuring all claims are progressed in accordance with internal processes.
- Challenge panel members where claims have not effectively been dealt with.
- Provide regular updates to stakeholders regarding the status of claims.
- Work collaboratively with panel members to resolve issues to ensure the smooth running of the file.
- Maintain up-to-date knowledge of motor insurance products, legal procedures, and claims regulations.
- Ensure claims are handled within agreed service level agreements (SLAs) and key performance indicators (KPIs).
- Provide administrative support to the claims team, including correspondence, reporting, and data entry.
- Provide reporting on panel performance to internal stakeholders as set out.
- Work closely with FNOL Management team to support team members following identified coaching needs when required to do so.
- Identify and feedback gaps and potential risks to the team.
- Ensures compliance with regulatory guidelines and procedures to provide high quality service and outstanding customer care.
- Any other duties required as part of the role
Benefits:
- 25 days holiday and bank holidays worked on rotation – if worked day back in lieu
- Additional day off for your birthday
- Day off on your child’s first ever day at school
- Company pension
- Access to discounts for gym membership, shopping, holidays and national retailers
- Dress down Fridays
- Regular team building activities and social events
Interested in knowing more?
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