Front of House Bodyshop Advisor
Monday – Friday 8:00am – 6:00pm
Essex
Salary up to £30,000 (DOE) + Performance bonus
At MPJ Recruitment, we are proud to be representing our client, who are a leading car bodyshop company, dedicated to high-quality vehicle repairs, exceptional customer service, and professional standards. They take pride in restoring vehicles to their pre-accident condition with precision and care.
We’re looking for a friendly, organised, and professional Front of House Staff Member to be the welcoming face of the business, ensuring customers receive a first-class experience from the moment they arrive.
Front of House Bodyshop Advisor Key Responsibilities
- Greet customers and visitors in a professional and friendly manner.
- Handle incoming calls, emails, and customer queries efficiently.
- Schedule vehicle inspections, estimates, and repair bookings.
- Liaise between customers, insurance companies, and the workshop team.
- Prepare and issue job cards, estimates, and invoices.
- Keep customers updated on repair progress and completion times.
- Maintain accurate records and update management systems.
- Ensure the reception area and waiting area are always clean, tidy, and welcoming.
- Support the management team with general administrative tasks as needed.
Skills & Experience Required
- Previous experience in a front of house, or customer service role, within the automotive sector is preferred.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confident using computers and office software (Microsoft Office; experience with bodyshop systems is a bonus).
- Ability to remain calm and professional under pressure.
- Positive, can-do attitude and a team player.
- Experience in the automotive, insurance, or repair industry.
Benefits
- Competitive salary (up to £30,000)
- Supportive and friendly work environment
- Training and career development opportunities
- Lucrative pension
- 28 holidays (including bank holidays)
- Cash performance bonus
Click APPLY if you are interested. We will be in touch immediately.
