Contact Centre Agent
Monday – Friday, Full-Time – Hybrid working scheme available.
Salary – £24,570
Stone, Stafford
MPJ Recruitment are proud to be representing our client, who is a well-established, family-run Enforcement and Debt Recovery Agency in England and Wales. Originally founded in 1993, they specialise in a wide range of services, from recovering unpaid invoices and commercial rent arrears, to local taxation and high court enforcement.
Contact Centre Agent Key Responsibilities:
- Handle inbound and outbound customer calls, live chats, and emails
- Negotiate and arrange affordable payment plans
- Follow client instructions and adhere to compliance requirements
- Provide tailored solutions to help customers resolve debts fairly
- Work collaboratively to share best practices and improve results
- Maintain accurate customer records and update systems promptly
- Contribute to helping people get out and stay out of debt.
Contact Centre Agent Benefits:
- Hybrid working model (3 days in office, 2 from home after probation)
- 25 days annual leave, plus bank holidays
- Dedicated 2-week induction training programme
- Flexible shifts to support work-life balance
- Mandatory office shutdown between Christmas and New Year
- Company Pension Scheme
- Company Sick Pay Scheme
- Mental Health Champions and wellbeing initiatives
- Free onsite parking
- Social events and casual dress days.
Interested in finding out more? Click Apply!
