Bodyshop Customer Service Advisor
Location: Basildon
Monday – Friday | 8:00am – 6:00pm
Salary: Up to £30,000 (DOE) + Performance Bonus
MPJ Recruitment are proud to be partnering with a well-established and highly reputable car Bodyshop in Essex. Known for delivering high-quality vehicle repairs and exceptional customer service, our client takes pride in restoring vehicles to pre-accident condition with precision, professionalism, and care.
This is an exciting opportunity for a confident, organised, and customer-focused Bodyshop Customer Service Advisor to become the welcoming face of the business. If you enjoy delivering first-class service and thrive in a busy automotive environment, this role offers the chance to join a supportive team where your contribution is truly valued.
The Opportunity:
As the first point of contact, you will play a key role in ensuring every customer receives a smooth and professional experience from start to finish, making a real impact on the overall customer journey.
Key Responsibilities:
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Welcome customers and visitors in a friendly and professional manner
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Manage incoming calls, emails, and enquiries efficiently
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Schedule vehicle inspections, estimates, and repair bookings
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Liaise with customers, insurance companies, and the workshop team
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Prepare and issue job cards, estimates, and invoices
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Provide regular updates on repair progress and completion times
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Maintain accurate records and update internal management systems
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Ensure the reception and waiting area remain clean, tidy, and welcoming
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Support management with general administrative duties
What We’re Looking For:
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Previous front-of-house or customer service experience (automotive sector preferred)
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Strong communication and interpersonal skills
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Excellent organisational skills and attention to detail
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Confident using Microsoft Office (experience with body-shop systems advantageous)
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Ability to remain calm and professional in a fast-paced environment
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Positive, proactive attitude with strong team spirit
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Experience within automotive, insurance, or vehicle repair industries is highly desirable
What’s in It for You?:
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Competitive salary up to £30,000 (depending on experience)
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Cash performance bonus
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28 days holiday (including bank holidays)
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Company pension scheme
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Supportive and friendly team environment
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Ongoing training and development opportunities
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Monday to Friday working – no weekends involved
If you’re looking to join a respected, growing company where customer service is truly valued, we’d love to hear from you.
Click APPLY today and we will be in touch promptly.
