Customer Services Representative

Location: Shipley, West Yorkshire

Salary: Up to £30k DOE

Working Hours: Mon-Fri, 8am-6pm, 37.5hrs

We are seeking an experienced Customer Services Representative to join our Operations Team. This role is ideal for someone who thrives in a fast‑paced environment and is committed to delivering excellent customer service from first contact to resolution.

About the Role

You will handle a wide range of customer enquiries across phone, email, webchat, and social media. The role involves taking full ownership of queries, supporting customers with digital tools, managing workloads to meet KPIs, and working collaboratively with internal teams to ensure smooth and effective resolutions.

Key Responsibilities

• Respond to customer enquiries across multiple channels

• Log and escalate complaints in line with policy

• Take ownership of tasks from start to finish

• Support customers with digital self‑serve tools

• Manage workstreams to meet KPIs and deadlines

• Work collaboratively across teams

• Provide feedback on systems and customer experience

What We’re Looking For

• Minimum 2 years’ customer service experience

• Excellent communication skills

• Strong problem‑solving ability

• Target‑driven and customer‑focused

• Confident using social media platforms

• Proficient in Microsoft Office

• Able to work independently and as part of a team

• GCSE/O‑Level or NVQ Level 2/3 in customer service or administration

This is a great opportunity to join a supportive, collaborative team and contribute to meaningful work that impacts communities across the UK.

If this is an opportunity of interest, please apply with an up to date CV.