Liability Claims Technician

Location: Remote (Birmingham region)

Salary: Up to £40,000 per annum DOE + Bonus

Working Hours: Mon-Fri, 9am to 5pm

About the Organisation

A long‑established UK loss adjusting business with over 40 years of experience, providing specialist claims solutions. The organisation is part of a major international claims management group operating in more than 30 territories and supported by a nationwide team of nearly 400 professionals.

The wider group includes a dedicated building repair network and specialist adjusting services for entertainment, events, and advertising claims.

The Opportunity

We are seeking a Liability Claims Technician to join a high‑performing Liability Desktop Team. You will play a key role in delivering proactive, customer‑focused claims handling while supporting the wider Liability function.

This is an excellent opportunity for someone with experience in Liability, Injury, or TPPD claims, who wants to develop further within a supportive and technically strong environment. You’ll thrive here if you’re organised, methodical, motivated, and confident managing claims from first notification through to conclusion.

Key Responsibilities

• Assess new claims against policy terms and schedules

• Validate binder data and ensure accuracy throughout the claim lifecycle

• Maintain awareness of client requirements, legal developments, and GDPR obligations

• Set and maintain accurate reserves

• Review technical reports, estimates, invoices, and supplier updates

• Issue instructions to policyholders, brokers, and suppliers within delegated authority

• Refer cases above authority levels and record referral actions

• Escalate repudiations, voidance cases, complaints, and high‑value claims

• Ensure fees are applied correctly in line with client agreements

• Maintain accurate data and audit trails on internal systems

• Build strong working relationships with clients and support evolving requirements

• Deliver excellent communication and ensure TCF principles are upheld

• Ensure full compliance with regulatory and internal standards

• Uphold the organisation’s Code of Business Conduct

What You Bring

Essential:

• Strong customer‑service mindset with excellent workload management

• Collaborative approach and ability to work effectively across teams

• Proven ability to meet KPIs and SLAs

• Experience handling complaints and compliments

• Ability to work to a balanced scorecard

• Highly organised self‑starter with strong administrative capability

• Logical, systematic, and accurate working style

• Excellent written and verbal communication skills

• High attention to detail

• Quick to learn new processes and systems

• Ability to prioritise competing workloads and manage multiple tasks

• Proactive, positive, and quality‑driven approach

• Able to work independently and as part of a wider team

Desirable:

• Curious mindset with a desire to build deeper technical capability

• Experience in Liability, Injury, or TPPD claims

Qualifications

• CII or CILA qualifications (or working towards) – Desirable

If this is an opportunity of interest, please apply with an up to date CV