Senior Technical Claims Handler

Location: Northamptonshire (Hybrid Working)
Salary: £37,500 – £50,000 DOE
Hours: Monday-Friday
Company: MPJ Recruitment (on behalf of a leading and growing organisation)

Overview

MPJ Recruitment is delighted to be partnering with a leading and rapidly growing business to recruit an experienced Senior Technical Claims Handler. This is an excellent opportunity for a skilled claims professional to take ownership of a varied caseload of complex and high-value pre-litigated claims.

In this role, you will manage large loss personal injury files and other associated third-party claims, including credit hire, property damage, Employers’ Liability (EL), Public Liability (PL), and additional complex loss types. As a senior member of the team, you will act as a key technical expert, offering guidance on claims strategy, tactics, and best practices to ensure exceptional outcomes for clients.

Key Responsibilities

• Manage a diverse portfolio of complex and large loss personal injury claims, including cases exceeding £100k.

• Handle third-party losses across PI, credit hire, property, EL, PL, and related areas.

• Drive efficient claims settlements through strong liability and quantum arguments paired with effective negotiation.

• Serve as a central technical referral point, offering insight and support to colleagues on complex matters.

• Maintain accurate reserves, management information (MI), and undertake timely case reviews in line with SLAs.

• Build and maintain strong working relationships with clients, insurers, and panel solicitors.

• Attend review meetings and actively contribute to continuous improvement and team development.

• Support the Defence Operations Manager and Claims Managers in delivering exceptional service standards and driving operational improvements.

Benefits

• 25 days’ holiday plus bank holidays, with the option to buy an additional 5 days

• Funded qualifications upon successful completion of probation

• Hybrid working arrangement

• Defined contribution pension scheme with employer contributions

• Life insurance (4x salary, with option to increase to 10x)

• Income protection (up to 50% of annual income, with top-up options)

• Health cash plan or private medical insurance

• Fully paid volunteering days each year

• Employee stock purchase plan (discounted shares)

• HMRC-approved share incentive plan

• Critical illness cover

• Discounted gym membership

• Season ticket loan

• Discounted vouchers for shopping and major purchases

• Emergency back-up family care

Interested?

If you’d like to find out more or think this role could be the next step in your career – CLICK APPLY.