Service Advisor

Monday - Friday 9:00am - 17:30pm (1 in 3 Saturdays 9am-1pm)

Full time permanent 37.5 hours p/w

£28,000 - £30,000 DOE

Harlow

Join an innovative company transforming the automotive industry!

Are you looking for the chance to grow and develop within a forward-thinking, expanding business?If so, we’d love to hear from you!

Our Claims Team is seeking a Warranty Triage Handler to support customers throughout the claims process—offering guidance on suitable repairers, assessing liabilities, and ensuring smooth, accurate claim resolutions.

Service Advisors work under supervision to assess and qualify claims, ensuring they’re processed quickly and in line with company procedures, insured liabilities, and customer expectations.

What you’ll do:

• Provide accurate claims advice across a variety of products
• Resolve claims across a variety of platforms, telephone, fax, email and online
• Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
• Maintain company service levels
• Provide support to the Sales team by providing accurate and timely information
• Provide professional and friendly service
• Produce reports/spreadsheets on claims issues/queries on request
• Arrange vehicle assessments
• Other reasonable duties as required

Benefits:

• Free Parking
• Hours: Monday to Friday, 09:00am to 17:30pm, with a Saturday 09:00am to 13:00pm (1 in 3)
• Pension: 4% Employee Contribution, 4% Employer Contribution
• Casual Dress code
• Buy additional holidays scheme
• Courses and qualifications to help their employees progress in their careers
• Managerial Courses
• Excellent progression opportunties
• Fully paid training
• Overtime Available

Interested in knowing more?

CLICK APPLY.