
The Soft Skills Hiring Managers Look for in Claims Teams
Insurance claims have always been about balancing the technical with the personal. But as customer expectations rise and technology plays a larger role in processing
At MPJ Recruitment, we’re redefining the recruitment experience. We go beyond job placements to create meaningful connections between ambitious professionals and visionary companies. Our goal is simple: to make finding the right opportunity — or the right person — effortless, inspiring, and impactful. Together, we help businesses grow and individuals thrive.
Our goal is to bring together the right people and the right companies so that everyone can do great things together.
Wisdom
The quality of having experience, knowledge, and good judgment.
Enjoyment
Finding satisfaction and pleasure in working to achieve the best for our clients and candidates alike.
Customer Centric
Customers are more likely to stay loyal when they are recognised and rewarded.
Accountability
Take responsibility for actions and decisions and be dependable in delivering on commitments.
Respect
Treat everyone with respect, valuing individual differences and promoting a culture of inclusivity and diversity.
Empowerment
Enable employees to take initiative and make decisions, encouraging personal and professional growth.
Working with MPJ Recruitment is a pleasure. Michael knows what I need and what’s happening in the market to support talent recruitment. Michael offers sound advice on our opportunities, how we compare to competitors and feedback from candidates. Michael makes recruiting talent look effortless and his work ethic and passion for recruiting is indisputable.
MPJ Recruitment go above and beyond! Michael Jackson and his team was incredibly professional, attentive, and genuinely cares about finding the right candidates for your Business needs. We can’t recommend them enough!
At Accident Credit Group Ltd, we’re proud to have built a long-standing partnership with MPJ Recruitment Ltd, who have become our trusted and valued recruitment partner.
After working with Michael Jackson for over 10 years, his team have consistently demonstrated professionalism, deep market knowledge, and an outstanding level of service. MPJ truly understand our sector — from motor claims and insurance to wider accident management services — and their industry connections are second to none.
What sets MPJ apart is their dedication to sourcing candidates who not only have the right skills and experience; but who also fit seamlessly within our people-centric culture and focus on customer service. The amazing team go above and beyond to ensure that every placement supports our long-term growth and success.
We can confidently say that their commitment, expertise, and support have been nothing short of excellent. They continue to be a trusted partner in every sense of the word, and we look forward to many more successful years working together.

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