0161 515 2116 info@mpjrecruitment.co.uk

Customer Service Administrator

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Job role insights

  • Date posted

    October 18, 2024

  • Hiring location

    Manchester

  • Offered salary

    Max:£22,308/year

Description

Monday-Friday 9am-5pm (Office based)

£22,308 

Permanent, full time

Sheffield

Do you have strong administration/customer service experience?

Are you a highly organised individual with strong admin skills looking for your next challenge?

If so, then we have the role for you!

Our client, a leading company who specialise within financial services across the UK, are looking for Administration Officers to join their team based in South Birmingham.

Customer Service Administrator Responsibilities:

  • Processing of inbound post and uploading to our case management system, including returned mail
  • Franking and sending outbound post
  • Applying cheque payments to our case management system and posting them to our bank
  • Maintain case management system with a range of types of updates, including actions requested by our clients
  • Printing legal documentation for our legal team
  • Sending out invoices to our clients
  • Reviewing closed accounts where correspondence is received to decide on whether action is required or not
  • Reviewed accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams
  • Reviewing accounts flagged as conflict of interests
  • Locating accounts where unverified correspondence is received and uploading to the case
  • Bespoke process for a large client to create a new account on their case management system once we have entered judgment against the customer
  • Admin support for the remainder of the Client Services team, plus our legal team and collection team as required
  • Handling deliveries, visitors to the office, and distribution of stationary

Customer Service Administrator Benefits: 

  • On site parking
  • Holiday entitlement
  • Company pension
  • Company life assurance
  • Fully paid training
  • Ongoing development & progression opportunities

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.

Consultant

Aaron / Connor

Contact Email

aaron@mpjrecruitment.co.uk / connor@mpjrecruitment.co.uk

Contact Number

0161 515 2116

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