Call Centre Team Leader

£28,000 starting salary reviewed after 6 months

Monday-Friday 9am-5pm 

Do you have experience working as a Team Leader within a office/call centre environment? 

If you do, please read on as we are proud to be representing a leading financial services business based near to Inverness that is currently looking to grow its call centre team.

Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls from customers based across the UK. 

Call Centre Team Leader duties:

• You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.
• You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPI’s within the department to the Operations Manager providing insight and information as required
• Completing all administrative documentation for the department including RTWs, rotas and quality checks.
• Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements.
• Support with recruitment, induction and training of employees including performance management of agents. Identify skill sets and understand the requirements of the department and Identify skill gaps.
• Maintain up to date knowledge of industry developments and system changes. Incentivise, motivate, guide, and lead the department.

Call Centre Team Leader benefits:

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On-Site Parking
• Refreshments
• Company Life Assurance Plan
• Smart Casual Dress Code

Interested in knowing more?