0161 515 2116 info@mpjrecruitment.co.uk

Senior Third Party Claims Handler

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Job role insights

  • Date posted

    June 13, 2024

  • Hiring location


  • Offered salary

    £28,000 - £35,000/year


MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for a Senior Third Party Motor Claims Handlers to help us shape and drive our Third Party Motor Claims team. 

Senior Third Party Motor Claims Handler responsibilities:

  • Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate.
  • Maintain high standards of customer service.
  • Provide a courteous approach to all customers.
  • Ensure timely allocation of tasks within department, company and FCA guidelines.
  • Manage the policyholders’ full expectations Keep Brokers and Policyholders fully updated throughout the claim.
  • Manage complaints with confidence with minimum assistance from team leader and manager.
  • Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policyholder.
  • Coach and mentor staff providing the relevant training as part of that role.
  • Provide support and advice to junior staff daily.
  • Monitor the departments workload, prioritise junior staff tasks and ensure no backlog develops.

Senior Third Party Motor Claims Handler benefits: 

  • Competitive annual salary
  • Free parking
  • Pension contribution 
  • Life Assurance
  • Holiday entitlement
  • Fully paid training
  • Other additional benefits

Contact Sammie on 07546 818886, or email sammie@mpjrecruitment.co.uk

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