Senior Third Party Claims Handler

MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for a Senior Third Party Motor Claims Handlers to help us shape and drive our Third Party Motor Claims team. 

Senior Third Party Motor Claims Handler responsibilities:

• Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate.
• Maintain high standards of customer service.
• Provide a courteous approach to all customers.
• Ensure timely allocation of tasks within department, company and FCA guidelines.
• Manage the policyholders’ full expectations Keep Brokers and Policyholders fully updated throughout the claim.
• Manage complaints with confidence with minimum assistance from team leader and manager.
• Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policyholder.
• Coach and mentor staff providing the relevant training as part of that role.
• Provide support and advice to junior staff daily.
• Monitor the departments workload, prioritise junior staff tasks and ensure no backlog develops.

Senior Third Party Motor Claims Handler benefits: 

• Competitive annual salary
• Free parking
• Pension contribution 
• Life Assurance
• Holiday entitlement
• Fully paid training
• Other additional benefits

Contact Sammie on 07546 818886, or email sammie@mpjrecruitment.co.uk