Property Claims Team Manager

Full time / Permanent

Monday-Friday 35 hours p/w (hybrid working)

Up to £45,000 DOE

Do you have property claims experience?

Are you currently working as a manager or would you be looking for that next step into management?

MPJ Recruitment are proud to be working with a UK leading business based in the Bristol area.

We are currently looking to expand our Property Claims Division by adding a valued leader to the team. We’re looking for a passionate property claims individual who is either currently working at management level or an individual who has the skills and attributes to move into a team manager level role.

Property Claims Team Manager Key Skills:

Excellent degree of knowledge of Property related claims and principles

Excellent communication skills, both oral and written, with the ability to coach and mentor

Demonstrate personal and professional integrity, and act as a role model by leading by example

Ability to work and contribute positively as part of a team and in isolation

Ability to work accurately under pressure, adhering to deadlines and service standards

Property Claims Team Manager role:

To demonstrate a high level of technical quality, accuracy, and service delivery

To manage the day-to-day operations of the team at the Bristol office

To provide exceptional customer service at all times and adhere by best practice

To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions

To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed

To work closely with the other team managers to ensure service is delivered to the highest possible standard

To promote and support the TCF principles

To ensure team adherence to contractual/Client SLA’s and KPI’sTo be accountable for the satisfactory resolution of any issues and complaints

To assist with ensuring that monthly productivity targets are achieved, and fee outputs are in line with budgetary requirementsTo participate in client liaison, development, and account management

To produce, interrogate and analyse management information to identify trends, failures, and recommend improvements in service and delivery

To hold monthly team meetings in person and via Teams, promoting open dialogue within the team

To carry out individual quarterly 1-2-1’s and document feedback for on-going development and performance, and ensuring key objectives are being met

Property Claims Team Manager Benefits:

Enhanced contributory pension

Fully funded qualifications

32 days holiday

Hybrid working

Excellent progression opportunities

Performance related bonus

Flexible benefits

Enhanced family leave

Electric car schemeVoluntary benefits schemes

Share purchase scheme with interest free loans

Please click APPLY if you would be interested in finding out more!