0161 515 2116 info@mpjrecruitment.co.uk

Motor Claims Handler

108 (views)

Job role insights

  • Date posted

    April 19, 2024

  • Offered salary

    £23,000 - £26,000/year

  • Career level


  • Experience

    1 - 2 Years

  • Quantity

    1 person


About the company

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We would be thrilled to receive applications from exceptional individuals like yourself. 

Step into the world of the client, where risk management becomes a canvas of possibilities. Join the growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing.  As a steward of trust, you will be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.


Based in the Tamsworth office, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property, as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third-Party repair process from beginning to end. 


  • Review and record claims on the in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
  • Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
  • Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with the clients realistic reserving philosophy.
  • Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
  • Respond to all written and phone enquiries clearly, courteously, and promptly.
  • Review claims regularly using diary system to ensure accurate reserves and timely closure.
  • Develop relationships with clients by providing a friendly, efficient service.
  • Liaise with and control own solicitors to ensure cases not abandoned to them.
  • Assist in general office administration (e.g., post, printing, order supplies, maintaining equipment) to ensure smooth running of office.


  • Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight.
  • Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight.
  • Determining liability/compensability on adjuster level claims.
  • Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims.
  • Establishes ultimate probable reserve as information comes available, reviewing, and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting.
  • Thorough understanding of the litigation process.
  • Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision. 
  • Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point. 
  • Demonstrates the ability to communicate in a complete, concise, and logical manner. Supervisor input needed for complex or difficult situations. 
  • Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise. 
  • Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style, and Service Instructions. 


  • Fully funded Qualifications, and Learning and Development Courses
  • 25 Days Annual Leave, Plus Bank Holidays
  • Pension Package
  • Subsidised Gym Membership
  • Life Assurance
  • Group Income Protection
  • Season Ticket Loans
  • Benefits Choice Portal
  • Employee Stock Purchase Plan


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