First-Notification (FNOL) Motor Claims Handler

About us:

We are a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to internal promotions, we are currently seeking experienced Motor Claims Handlers to join us on a full-time and permanent basis in our busy office just on the outskirts of Bolton (Egerton). If you have the experience of handling First Notification or Third Party claims and are seeking a new challenge with a forward-thinking company who will fully support your career progression and reward your achievements, this could be exactly what you are looking for!

Key Responsibilities:

• Handle First Notification Motor Claims
• Manage a varied caseload of claims via telephone and written correspondence
• Effectively prioritise own claims portfolio and team responsibilities
• Act as point of contact for Policyholders and Brokers
• Identify and refer fraudulent activity and any questionable underwriting
• Deliver a consistently outstanding level of service to all parties involved
• Adhere to company and regulatory policies and guidelines at all times

Skills and Experience:

• Applicants must have minimum 2 years’ motor claims experience for higher end of salary
• CII Certificate or willing to work towards this (supported by company)
• Strong customer service and computer skills
• Minimum 5 GCSE passes at Grade C or above including English and Maths

The Benefits:

• Generous holiday allowance increasing with length of service
• Birthday day off and half-day off for seasonal shopping
• Holiday sell scheme
• Contributory Pension Scheme
• Discounted sports and social activities
• Support with industry-relevant qualifications
• Free on-site parking
• Casual dress code, free allocation of branded clothing
• Breakfast cereal provided
• Cycle to work scheme
• A cash bonus for going above and beyond
• Trained mental health & first-aid staff on-site
• Plus, much more!