First Notification (FNOL) Motor Claims Handler

About us:

We are a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to internal promotions, we are currently seeking experienced Motor Claims Handlers to join us on a full-time and permanent basis in our busy office in Liverpool. If you have the experience of handling First Notification or Third Party claims and are seeking a new challenge with a forward-thinking company who will fully support your career progression and reward your achievements, this could be exactly what you are looking for!

Key Responsibilities:

• Handle First Notification Motor Claims
• Manage a varied caseload of claims via telephone and written correspondence
• Effectively prioritise own claims portfolio and team responsibilities
• Act as point of contact for Policyholders and Brokers
• Identify and refer fraudulent activity and any questionable underwriting
• Deliver a consistently outstanding level of service to all parties involved
• Adhere to company and regulatory policies and guidelines at all times

Skills and Experience:

• Applicants must have minimum 2 years’ motor claims experience for higher end of salary
• CII Certificate or willing to work towards this (supported by company)
• Strong customer service and computer skills
• Minimum 5 GCSE passes at Grade C or above including English and Maths

The Benefits:

• Generous holiday allowance increasing with length of service
• Birthday day off and half-day off for seasonal shopping
• Holiday sell scheme
• Contributory Pension Scheme
• Discounted sports and social activities
• Support with industry-relevant qualifications
• Free on-site parking
• Casual dress code, free allocation of branded clothing
• Breakfast cereal provided
• Cycle to work scheme
• A cash bonus for going above and beyond
• Trained mental health & first-aid staff on-site
• Plus, much more!