0161 515 2116 info@mpjrecruitment.co.uk

First Notification (FNOL) Motor Claims Handler

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Job role insights

  • Date posted

    May 19, 2024

  • Hiring location


  • Offered salary


  • Career level



About us:

We are a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to internal promotions, we are currently seeking experienced Motor Claims Handlers to join us on a full-time and permanent basis in our busy office in Liverpool. If you have the experience of handling First Notification or Third Party claims and are seeking a new challenge with a forward-thinking company who will fully support your career progression and reward your achievements, this could be exactly what you are looking for!

Key Responsibilities:

  • Handle First Notification Motor Claims
  • Manage a varied caseload of claims via telephone and written correspondence
  • Effectively prioritise own claims portfolio and team responsibilities
  • Act as point of contact for Policyholders and Brokers
  • Identify and refer fraudulent activity and any questionable underwriting
  • Deliver a consistently outstanding level of service to all parties involved
  • Adhere to company and regulatory policies and guidelines at all times

Skills and Experience:

  • Applicants must have minimum 2 years’ motor claims experience for higher end of salary
  • CII Certificate or willing to work towards this (supported by company)
  • Strong customer service and computer skills
  • Minimum 5 GCSE passes at Grade C or above including English and Maths

The Benefits:

  • Generous holiday allowance increasing with length of service
  • Birthday day off and half-day off for seasonal shopping
  • Holiday sell scheme
  • Contributory Pension Scheme
  • Discounted sports and social activities
  • Support with industry-relevant qualifications
  • Free on-site parking
  • Casual dress code, free allocation of branded clothing
  • Breakfast cereal provided
  • Cycle to work scheme
  • A cash bonus for going above and beyond
  • Trained mental health & first-aid staff on-site
  • Plus, much more!


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