Casualty Claims Handler

Overview:
Based in our Chelmsford office, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf of the client. The role will involve examining the damages to people and property, as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third-Party repair process from beginning to end.

Responsibilities:

Primary Responsibilities:

• Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
• Make liability enquiries, in accordance with Adjuster’s Manual, using the most appropriate method (phone, correspondence, field visit).
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with realistic reserving philosophy.
• Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
• Respond to all written and phone enquiries clearly, courteously, and promptly.
• Review claims regularly using a diary system to ensure accurate reserves and timely closure.
• Develop relationships with clients by providing a friendly, efficient service.
• Liaise with and control own solicitors to ensure cases are not abandoned to them.
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of the office.
• Support, train and develop less experienced staff.
• Attend Conferences/Consultations when appropriate.

Qualifications:

Essential Skills:

• Ability to independently verify and analyse coverage of senior adjuster level claims with minimal supervision limited to the most complex claims.
• Ability to investigate senior adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with supervision limited to complex cases.
• Determining liability/compensability on senior adjuster level claims.
• Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of senior adjuster level claims.
• Coaching and mentoring of less experienced adjusters.
• Establishes ultimate probable reserve as information comes available, reviewing, and pro-actively managing on diary as evidenced in Claim Notes, with supervision limited to complex cases. Ability to ensure quality and timely carrier reporting.
• Thorough understanding of the litigation process and actively manage and direct defence agents to achieve optimal resolution with supervisory input.
• Recognise and proactively pursue resolution opportunities of senior adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with supervision limited to complex cases.
• Recognise and proactively pursue recovery opportunities on senior level claims at the earliest point.
• Demonstrates the ability to communicate in a complete, concise, and logical manner.
• Effective presentation in claim reviews, branch meetings, roundtables, and internal/external customer presentations.
• Preparing and presenting internal/external customer presentations.
• Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style, and Service Instructions. Proactively provides solutions.
• Become a go-to person for the client.

Why Us?

As a premier multiline claims services provider, we help people, companies, and organizations around the globe improve their claims experience. We are a Third-Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

What We Offer:

• Fully funded Qualifications, and Learning and Development Courses
• 25 Days Annual Leave, Plus Bank Holidays
• Pension Package
• Subsidised Gym Membership
• Life Assurance
• Group Income Protection
• Season Ticket Loans
• Benefits Choice Portal
• Employee Stock Purchase Plan