Senior Property Claims Handler

Are you up for a challenge in the property claims sector? A reputed and dynamic firm is seeking a dedicated and Senior Property Claims Handler for its team in the vibrant city of Glasgow. You’ll be given the chance to occupy a central role in driving first-class service delivery for our customers, clients, and colleagues.

The Role

The Senior Property Claims Handler position involves a hands-on approach to ensuring the exemplary management of claims from start to end. With a commitment to meeting and exceeding specific client service level agreements, you will be the mainstay of communication and issue resolution—a true cornerstone of our service delivery.

We’re Seeking

• A detailed understanding of property-related claims and principles
• Exceptional oral and written communication skills
• Strong IT competence
• Personal and professional integrity with a leadership mindset
• Solid organizational and time management abilities
• Team player mentality, with the capacity to work independently
• Skilled at working under pressure with precise accuracy
• Initiative-driven with a positive and enthusiastic outlook
• Sharp attention to detail
• Certification in CILA/CII or the willingness to work towards it (desirable)

What You’ll Do

• Uphold technical quality and exceptional service standards
• Maintain proactive and constructive communication within the team
• Ensure adherence to SLAs and KPIs of our clients
• Take charge of issues with a commitment to satisfactory resolution
• Escalate claims or matters according to procedures or when necessary
• Use and maintain IT claims management systems efficiently and diligently

What’s Offered

• Competitive Salary
• Enhanced Contributory Pension
• Performance-Related Bonus
• Flexible Benefits Package
• Enhanced Family Leave
• Electric Car Scheme
• Voluntary Benefits Schemes
• Birthday Holiday
• Share Purchase Scheme with Interest-Free Loans

Enjoy a 35-hour workweek from Monday to Friday, with flexibility regarding home and office work locations.

If you thrive in environments where your contributions fundamentally impact customer satisfaction and you have an itch to become part of a property claims division where your work truly matters, this Senior Property Claims Handler role in Glasgow is waiting for you.